Hafod Housing Association are currently looking for an Income Officer (Recharges) to work with the Association's current and previous tenants to recover unpaid recharges and other debts.
The successful applicant will monitor and control arrears, take action to minimise debts and work with tenants to resolve issues and agree terms for debt recovery plans.
They will need to have tact, diplomacy and the ability to handle potentially difficult situations, as well as good numeracy, organisation and communication skills.
They will also need to be able to prepare cases for Court action which will involve attending, giving evidence and enforcing outcomes
Further information can be found in the attached job description:
Computer literacy with working knowledge of Microsoft Office packages
Demonstrable skills in communication including letter/report writing and telephone manner
High level of interpersonal and organisational skills
Proven experience in a client service environment