Contact And Shared Services

Useful Links

An overview of contact centre careers in the UK
www.e-skills.com/Careers-Site/Overview/341
An overview of contact and shared services in Wales
www.walestrade.com/server.php?show=nav.4307
DTI study into UK Contact Centre industry
dti.gov.uk
2007 Global Contact Centre Benchmarking Report
www.ccbenchmarking.com
Welsh Contact Centre Forum
www.welshcontactcentreforum.co.uk
Call Centre Association
www.cca.org.uk
Call Centre Management Association
www.ccma.org.uk
Contact Centre Global Forum April 2007
www.ccglobalforum.com
National Computing Centre
www.ncc.co.uk